Refund & Cancellation
We want you to be happy with Frameloop. Here's everything you need to know about our refund and cancellation policy.
3-Day Refund Policy
We offer a 3-day refund window for unused credits on all our plans. The refund will be processed within 4–7 business days.
To be eligible for a refund:
- Request must be made within 3 days of purchase
- Credits must be completely unused
- Contact support at frameloopai@gmail.com to request a refund
Important
After the 3-day period, or if any credits have been used, refunds are not possible due to the AI costs incurred as part of running the service.
Frequently Asked Questions
Can I cancel my plan if I don't need it?
Yes, you can cancel at any time by contacting our customer support at frameloopai@gmail.com. No questions asked.
What happens when I cancel my plan?
Your subscription will end at the end of your billing cycle. You can use any remaining credits until then.
What happens to the videos I generated prior to cancellation?
Those videos will still be accessible to you upon login to your account. You are free to use the credits you received while your plan was active and continue to use them for purposes covered under your plan terms.
What do you use for processing payments?
We use Paddle as our payment processor, which is the most trusted and secure way to process online payments. We don't store or process any credit card information.
Will I get a refund after I cancel my plan?
We offer refunds only within 3 days of purchase and only for unused credits. Beyond this period, we cannot offer refunds because AI is costly and our providers do not offer us refunds. When you sign up for an account, you are accepting this as part of our terms of use. To ensure that you are happy with the video quality, we have built one of the best and easiest to use video editors, which gives you full control over the outcome.
Can I get a refund if I don't like the output after using my credits?
Unfortunately, no. When you agree to use our service, you accept that AI output quality can vary. We have an easy to use editor to change images and voiceover for handling cases like these.